Translation and Language Services: Keeping the Human Touch in an AI-Driven World
In an increasingly tech-driven world, we believe in blending cutting-edge AI with excellent customer service provided by real humans. We embrace AI and other technologies in our operations to enhance processes and we humanize the experience by providing unparalleled concierge service.
We understand that translations are often needed quickly and accurately, and that communicating via an automated system is not the experience you want with a language service provider. Our personalized service ensures you always have control of the process.
Embracing AI Technology in the Language Industry
We use advanced AI tools to streamline our workflows and ensure rapid turnaround times, enhancing efficiency and accuracy in our services. These technologies have transformed the language industry, enabling faster translations and more precise interpretations.
The language industry was one of the first to fully embrace AI. We have carefully designed a system that perfectly balances the security of our clients' information with the need for fast, accurate results. When you become our client, we build language assets for you, which are always used as a reference to reduce costs and increase efficiency. This is just one example of how we use technology to enhance your experience and improve the quality of your projects.
When it comes to security, your information is completely sectioned off in our proprietary solutions and is never used for training large language models or our own tools. It is only used in a walled-off manner for your material.
As technology is only part of our approach, your dedicated team at NATIONS are always here to help. While you can monitor your project's progress through our automated tools at any time, you can also speak to our team 24 hours a day, 7 days a week, and 365 days a year.
The Human Element: Our Concierge Service
While some language providers have removed the human element, we believe that interacting with people is vital. Our clients deserve more than automated status reports; they need real-time communication with dedicated project managers.
Unlike support processes through a ticket system, we prioritize personal interaction and responsiveness. We understand that producing high-quality work requires active two-way communication. Having someone available at the end of the phone, especially in today's fast-paced world, is invaluable.
This is the only way that outsourcing your language services can truly work. You maintain complete control over the process, just as you would if you were doing the work in-house. We act as a seamless extension of your team, not a distant contractor.
High-Quality Translations with Sensible AI Use and Extensive QA
Our use of AI streamlines operations processes and enhances deliverables by aiding with QA and project management, resulting in higher quality outcomes. In our translation workflows, AI tools may suggest better terms to translators, but it is up to their professional opinion to accept or reject these suggestions.
Another key factor in producing high-quality translations is extensive client communication. Translating without understanding the context will inevitably lead to a lower-quality final product. Context is king, and we ensure we understand it by asking vital questions about how the translation will be used, who the intended audience is, and other relevant considerations.
Finally, our processes and translations are all certified by ATIO and OTTIAQ, including ISO 18587:2017 for Post-Editing – AI Machine Translation, to meet or exceed industry standards. We were the first company in Canada to be certified to this particular ISO standard.
You Get the Best of Both Worlds
By combining AI and other technologies with our dedicated team of professionals, NATIONS offers powerful, efficient, and personal service. Our clients benefit from the latest in technology and personal interaction, ensuring an exceptional experience.
